If you wish to cancel or make changes to your order please contact us and we will be happy to change or cancel your order as long as it has not been dispatched.
Shipping fees & Options
All shipping costs listed include 19% German VAT (where applicable, orders shipping outside of the EU are exempt from VAT; VAT rates will differ between EU countries). Shipping costs are estimates and can vary. You will be given the option to review actual shipping costs before you finalize your order. All items will be sent priority signed for or as a parcel insured against loss. We take full responsibility for the shipment so please buy with confidence.
|envelope (insured) / small box
Please note that we can not provide automated tracking, but we do our best to help in case something does not show up as expected. We reserve the right to cancel an order in case shipping turns out to be uneconomically expensive. If your shipment has less postage attached than paid for, please keep in mind that shipping costs are an average and do include the cost for packaging materials and insurance as well.
Return of faulty goods
If your product develops a fault within the warranty period then you can get it repaired for free. You can either return the faulty item back to us for repair or for products not produced by us, we can arrange for it to be repaired through one of the manufacturers' service agents. This does not apply to faults caused by accident, neglect, misuse, dropping, damage resulting from exposure to liquids or failure to follow manufacturer's
You will be liable for all the delivery charges for return and replacement of the faulty product.
This Returns Policy does NOT affect your Statuatory Rights, which may be different from country to country.
In order to return a product back to us, simply contact us by email () quoting your order number, date of purchase and stating how you wish to return the product. We will then email you back with a RMA (Return Material Authorization) number and further instructions.
Once you have received the RMA number you may return the product back to us at one of the following addresses:
KryoFlux Products & Services Limited
80 Allington Way
Auf dem Blick 26
(Please ensure you get insurance cover for the full value of the product as we will not be liable for any loss or damage in transit. Please also ensure the products are returned in the original packaging to avoid damage in transit and include a note quoting RMA and the reason for returning the product.)